Shipping Policy

At URBANVOW, we are committed to delivering your order safely and efficiently. Please review this Shipping Policy carefully before placing your order.

1. Order Processing Time

All orders are generally processed within 1–3 business days after successful order confirmation.

Processing may take longer during:

• High order volume periods

• Promotional campaigns or sale events

• Public holidays

• Operational disruptions beyond our reasonable control

Order confirmation does not mean that the order has been dispatched immediately.

2. Estimated Delivery Timeline

Estimated delivery timelines are:

Metro Cities: 3–7 business days
Tier 2 / Tier 3 Cities: 5–10 business days
Remote / Limited-Service Areas: 7–15 business days

These timelines are estimates only and are not guaranteed delivery commitments.

Delivery times may vary depending on:

• Courier partner availability

• Weather conditions

• Regional restrictions

• Local operational delays

• Peak demand periods

Once an order has been handed over to the courier partner, delivery timelines may be affected by circumstances outside URBANVOW’s direct control.

3. Shipping Charges

Any applicable shipping charges will be shown at checkout before you complete your order.

Shipping charges may be:

• Applied per order

• Non-refundable once the order has been dispatched

• Updated from time to time

Cash on Delivery (COD) handling charges, where applicable, may also be non-refundable.

4. Order Verification & Confirmation

URBANVOW reserves the right to verify an order before dispatch.

Verification may include:

• Phone confirmation

• Email confirmation

• Address confirmation

• Payment or order-detail verification

Orders that cannot be successfully verified may be delayed, placed on hold, or cancelled.

5. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

URBANVOW may not be responsible for failed or delayed delivery caused by:

• Incorrect address

• Incomplete address

• Incorrect PIN code

• Invalid phone number

• Customer unavailability

• Incorrect delivery instructions

If an order is returned because of incorrect customer-provided information, re-dispatch may require:

• Additional shipping charges

• New processing time

• Prepaid payment before re-shipment

Refund eligibility, if any, will be determined according to the applicable Refund & Return Policy.

6. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their service procedures.

If delivery is unsuccessful because of:

• Customer unavailability

• Refusal to accept the order

• Failure to respond to courier calls

• Incorrect or incomplete delivery information

the shipment may be marked as RTO (Return to Origin).

RTO orders are not automatically eligible for free re-shipping.

If re-dispatch is approved, additional shipping charges or prepaid payment may be required.

7. Cash on Delivery (COD)

Cash on Delivery may be available only for selected PIN codes and eligible orders.

URBANVOW may restrict or disable COD for:

• Locations with repeated delivery failures

• Customers with repeated order refusals

• Orders requiring additional verification

• Suspicious or unusual order activity

Repeated refusal or non-acceptance of COD orders may result in:

• Restriction of future COD access

• Prepaid-only checkout

• Additional order verification

• Cancellation of future orders in cases of repeated misuse

8. Shipment Tracking

Once your order has been dispatched, tracking information may be shared through:

• Email

• SMS

• WhatsApp, where available

Tracking information is provided by the courier partner.

There may occasionally be a delay between physical parcel movement and an update appearing in the courier tracking system.

9. Delayed Delivery

We aim to have orders delivered within the estimated timeframe, but delays may occur due to circumstances beyond our reasonable control.

These may include:

• Courier network disruptions

• Severe weather

• Natural disasters

• Government restrictions

• Transportation delays

• Regional service disruptions

• High-volume delivery periods

A courier delay by itself does not automatically qualify an order for cancellation, refund, or compensation once the order has been dispatched, subject to applicable consumer rights.

10. Lost, Missing, or Marked Delivered Orders

If your tracking status shows Delivered but you have not received the parcel, please contact us as soon as possible.

Please email support.urbanvow@gmail.com with:

• Your order number

• Registered contact details

• Delivery address

• A brief description of the issue

Where appropriate, we may raise an investigation with the courier partner.

The outcome of any replacement or refund request will depend on the circumstances of the case, courier investigation, available evidence, and applicable consumer rights.

11. Damaged Package on Delivery

If the outer courier package appears damaged, tampered with, or opened:

• Take clear photographs before opening it

• Record an unboxing video from the sealed courier package where possible

• Contact us promptly at support.urbanvow@gmail.com

Please include your order number and relevant photos or videos.

Claims are reviewed based on the available evidence and the circumstances of delivery.

12. Order Cancellation

Orders can generally be cancelled only before they have been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Orders refused after dispatch may be treated as failed delivery or RTO and may affect future COD eligibility.

Please refer to our Cancellation Policy for complete terms.

13. Multiple-Product Orders

Orders containing more than one product may occasionally be shipped in separate parcels depending on:

• Product availability

• Warehouse location

• Courier availability

• Operational requirements

Receiving products in separate shipments does not mean that items are missing from the order.

Please check your tracking information before contacting support about an incomplete multi-item order.

14. Circumstances Beyond Our Control

URBANVOW is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Natural disasters

• Transportation strikes

• Government restrictions

• Public emergencies

• Courier network interruptions

• Severe weather

• Regional service suspensions

We will make reasonable efforts to assist customers where possible.

15. Contact Us

For shipping-related assistance, contact:

support.urbanvow@gmail.com

Please include:

• Full Name

• Order Number

• Registered Mobile Number

• Delivery Address

• A detailed description of the issue

Providing complete information helps us review your request more quickly.

This Shipping Policy does not limit any rights or remedies available to you under applicable consumer law.